Returns & Refunds Policy
We hope you love your purchase. However, if you are not completely satisfied, we’re here to help.
Returns
You may request a return within 14 days of receiving your order. To be eligible, items must be unused, in their original condition, and returned in the original packaging.
Please note that for hygiene and bespoke reasons, the following items are non-returnable:
Refunds
Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days.
Original shipping costs are non-refundable unless the item is faulty or incorrect.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us within 7 days of receiving your order.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service, as we cannot guarantee receipt of returned items.
How to Start a Return
To begin a return, please contact us at [your email address] with your order number and reason for return. We will provide further instructions.